Aviva has won the 2009 Market Research Society Award in the Financial Services category, for its approach to generating insight which puts customer needs at the heart of the business. The research was commended for using cutting edge techniques which uncovered consumer views on the current economic climate whilst remaining focused on longer term needs and attitudes. By listening to customers and improving Aviva’s existing knowledge of UK consumers, the research enables Aviva to give consumers the products they want with messages they can easily...  Lire la suite

Following a review of its policy wording and documentation, Groupama Healthcare has been awarded the highly coveted Crystal Mark from Plain English Campaign, and has launched a completely fresh approach to the supporting literature each group member receives. A guarantee of a document’s clarity, the Crystal Mark accreditation is a clear demonstration of Groupama’s commitment to making its products as accessible and easy to understand as possible. From February 2010, group scheme members will receive a newly designed Crystal Mark accredited member’s...  Lire la suite

Allianz were judged ahead of other finalists DAS Legal Expenses, HSBC Insurance, Rok Insurance Services, and RSA for their company-wide project to reduce their environmental impact. Acting on employee feedback in 2006, Allianz launched a major CSR programme that gained momentum in 2008 with a series of environmental initiatives built around a network of environmental Champions and partnerships with Global Action Plan and The Carbon Trust. Allianz substantially reduced it’s emissions of CO2 – by nearly 20 percent in three years –...  Lire la suite

LV= has won the coveted Customer Service Contact Centre of the Year at the National Customer Services Awards. The award was for LV=’s general insurance contact centres, which are based in Bournemouth, Croydon and Bristol. The award, for the best call centre employing over 100 people, was presented to sales and customer service director, Peter Sinden, at an awards ceremony on 9 December. Other short listed companies that LV= beat to win the accolade included American Express, AXA Insurance, RBS Insurance, Swiftcover, TalkTalk, Barclaycard and...  Lire la suite

Lloyd’s Franchise Performance Director Rolf Tolle has been awarded a Lloyd’s silver medal for his services to the market over the last seven years. Lloyd’s Chairman, Lord Levene presented the Silver Medal for Services to Lloyd’s to Rolf at a special dinner last night in Lloyd’s Adam Room to mark Rolf’s retirement. The medal is in recognition of the role that Rolf has played in establishing a new commercial partnership with the market and helping to restore its profitability. The Medals for Services to Lloyd’s...  Lire la suite